Commercial Refrigeration Repair Warranty

What the Limited Warranty Covers

If the same equipment develops a condition within 90 days that is related to CooperFix’s original repair, CooperFix will assess the recurring condition. When the assessment confirms that it is covered by the original repair warranty, CooperFix will correct the covered work without an additional labour or covered-part charge.

The warranty is limited to the repair described on the original invoice or work order. It does not extend automatically to the entire refrigeration system or to components that were not part of that authorized repair.

When a New Repair Is Required

A similar symptom can have a different cause. If the recurring condition is unrelated to the original repair, involves another component, requires additional parts not covered by the original repair or occurs after the 90-day period, it is treated as a separate diagnosis and repair. CooperFix will explain the finding and obtain authorization before additional work.

Conditions Outside the Limited Warranty

• Parts or system components not included in the original authorized repair
• A different fault that produces a similar symptom
• Clogs, blockages or foreign objects
• Misuse, improper operation or damage caused by the user or another party
• Unauthorized alterations or work performed after the CooperFix repair
• External electrical, building, drainage, ventilation or site conditions
• Requests made after the 90-day warranty period

Warranty and Emergency Service

A warranty request does not by itself determine whether an active refrigeration failure is covered. If equipment is losing temperature or presents another urgent operating condition, call CooperFix and identify the request as both an emergency refrigeration call and a possible warranty matter.

24/7 emergency availability does not guarantee an arrival time or a particular repair outcome. Site access, current service load, diagnosis and parts availability affect the service sequence.

24/7 Emergency Refrigeration Repair

Information Needed for a Warranty Request

• Invoice or work-order number
• Business and service-site address
• Original repair date
• Equipment type, make and model
• Current set point, temperature or alarm
• Description of the recurring condition
• Photos of the equipment, controller and affected area

Download the Warranty Form

Download and complete the CooperFix warranty form. Include the form with the request below so the office can match it to the original refrigeration service record.